How has EK521 incident affected DXB’s passenger numbers?

A statement issued by Emirates airline says that 157 of the 282 passengers on board flight EK521 disembarked in Dubai, and left the airport on Wednesday afternoon.

“107 passengers opted to continue on their journeys and remained airside where they were provided with refreshments, rest areas, and other necessities, while Emirates rebooks them on the next possible flights.

“13 passengers opted to stay a few days in Dubai before continuing on their journeys and Emirates has provided them with hotel accommodation and dedicated support.

“5 passengers were brought to local hospitals with minor injuries, and we have dedicated a staff liaison supporting their requirements. We will continue to extend all possible care to our affected customers.”

Sheikh Ahmed bin Saeed Al Maktoum, Emirates Chairman and Chief Executive, has met with the crew members of the flight, who are all safe and accounted for. One cabin crew member was hospitalised yesterday, but is in good condition and will be discharged from a local hospital today. Emirates has activated dedicated support for its crew community.

Emirates cancelled 27 flights yesterday, and there were delays and rescheduled flights across the network. In addition, 23 of its flights were diverted to alternative airports – Sharjah, Al Maktoum International (DWC), Fujairah, Al Ain, Muscat and Bahrain.

In total, over 23,000 Emirates passengers were impacted by the disruption. Emirates said in the statement that it sincerely apologises for the inconvenience caused to its affected passengers, and asked for their continued understanding and patience as its teams work to restore operations back to normal.

Passengers holding tickets purchased on or before August 3, 2016, can rebook or cancel their bookings at no charge. For more information on flights or rebookings, visit or contact the local Emirates sales offices. Numbers can be found here.

Passengers due to travel in the next 24 hours, please visit here.

Emirates flight EK521 was involved in an operational incident upon landing at Dubai International Airport at approximately 12:45hrs local time yesterday, on August 3, 2016. All passengers and crew were evacuated safely due to the quick response of the teams at Emirates and Dubai International Airport.

The aircraft, a Boeing 777-300 registration A6-EMW powered by Rolls-Royce Trent 800 engines, was travelling from Trivandrum International Airport in Thiruvananthapuram, India to Dubai. There were 282 passengers and 18 crew on board, who were quickly evacuated to safety.


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